Shipping policy

At BMIscale.com, we are pleased to offer free worldwide shipping on all orders. We aim to provide a smooth and timely delivery experience for all of our customers.

 

Shipping Timeframes

  • Processing Time: Orders are typically processed and shipped within 1-2 business days after being placed.
  • Delivery Time: Once shipped, most orders are delivered within 3-5 business days.
    • In total, you can expect delivery within 4-7 business days from the time you place your order.
  • Delivery times may vary depending on your location and any potential delays caused by customs, local postal services, or unforeseen circumstances.

 

Tracking Your Order

  • Every order includes free tracking. Once your order has shipped, you will receive a confirmation email containing your tracking number.
  • You can track your order at any time using the Track Order tab on our website by entering your tracking number from the shipping confirmation email.
  • If you have any issues tracking your order, feel free to contact our support team at support@bmiscale.com for assistance.

 

International Shipping

  • We ship globally, and all applicable duties and taxes for international orders are the responsibility of the customer.
  • Delivery times may vary based on your country’s customs process and local postal service.

 

Shipping Delays
While we strive to deliver your order on time, certain delays are beyond our control, such as customs processing or carrier delays. If your order has not arrived within the expected delivery timeframe, please reach out to our support team for assistance.

For any additional questions about your order or shipping, please contact us at support@bmiscale.com.

 

Important Information for UK Customers:

When purchasing goods from our US-based store, please be aware of the following:

  • VAT and Customs Duties: We do not collect VAT on your behalf. For orders valued over 135 GBP, you may be required to pay VAT, customs duties, and handling fees upon importation of your goods. These charges are set by UK customs authorities and are not included in the purchase price.

  • Additional Fees: VAT and customs duties are calculated based on the value of the goods and delivery costs. You will be responsible for paying these charges directly to the delivery carrier or customs authority.

  • Delivery Information: Since VAT and customs duties are not included in the total cost at checkout, these fees will be billed separately when your order arrives in the UK.

  • Questions? If you have any questions regarding VAT or customs fees, please contact us at support@bmiscale.com. We're here to help!