Refund policy

Returns, Refunds & Exchanges

At BMIscale.com, we are committed to ensuring our customers are fully satisfied with their purchases. If you are not completely happy with your purchase, we offer a 30-Day Money Back Guarantee.

 

Eligibility for Returns

  • You have 30 days from the date of delivery to request a return.
  • To be eligible for a return, the product must be unused, in the same condition as when you received it, and in its original packaging.
  • Products that are damaged due to misuse, neglect, or tampering are not eligible for a return.

 

How to Start a Return

  • To initiate a return, please contact our support team via email at support@bmiscale.com or fill out the contact form available on our website under the "Contact" tab.
  • Once your return request is approved, we will provide detailed instructions on how to return your item, including a prepaid return shipping label. Return shipping is free, and we do not charge a restocking fee.

 

Refund Process

  • After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
  • If your refund is approved, a credit will automatically be applied to your original payment method within 10 business days.
  • Please note that it may take some time for your bank or credit card provider to process and post the refund.

 

Damaged or Defective Items

  • Please inspect your order upon receiving it. If your item arrives damaged or defective, contact us immediately at support@bmiscale.com so we can assess the situation and provide a replacement or refund. We aim to resolve these issues swiftly and to your satisfaction.

 

Non-Returnable Items

  • Items that have been used or damaged due to improper handling are not eligible for a return.
  • Any item that is returned more than 30 days after delivery is not eligible for a refund.

 

Exchanges

  • If you would like to exchange your item for another product, please follow the same return process outlined above. Once the returned item is received, we will ship out the replacement item.

 

For any further questions or concerns, please contact our support team at support@bmiscale.com.